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The Fine Print - Details - Ordering Information

 

Orders
This site is set up so that can submit your order online through a secure shopping cart, paypal, from the following pages: Dancing Light Orchid Essences, Wild Divine Flower Essences, Sister Moon Flower Essences (temporairly offline), and Focalizing Enhancers.

Buyers
You can purchase essences online even if you don't have a credit card - Paypal.com lets you pay in your own currency. If you don't already have an account you will have the option to open one during your checkout process in the secure Paypal shopping cart.


With Paypal you can
• Pay for purchases in your selected currency
• Payment is automatically converted to your desired currency
• No need to hold a balance in another currency to send a payment
• Canadian Dollar
• Euro
• Pound Sterling
• U.S. Dollar
• Yen
• Australian Dollar

Delivery will be by U.S. mail - Priority Mail, Priority Flat Rate, within the U.S. and internationally, unless otherwise requested. Please allow up to 2-3 weeks for delivery.

U.S. Shipping and handling costs: *International shipping will include higher fees, you will be notified by email about the additional charges, and you will receive paypal invoice to make it easy for you to submit the payment for addition shipping cost.

UPSP rates are being raised 2 x year. Current domestic postal rates.
$1.00 - $10.00 = $10.50
$10.00 - $49.99 = $10.50
$50.00 - $99.99 = $16.50
$100.00 - $199.00 = $18.50
$200.00 - $299.00 = $22.50

Packing Materials
We reuse packing materials. Please reuse and or recycle packing materials. Thank you.

Catalogs:
All of our products are listed on this web site. We do not mail out catalogs as part of our effort to be eco-friendly. We also reuse packing materials and we hope you will reuse the materials you receive in your orders.

Please order online:
If you have questions please email, ssk (at use the @ symbol)orchidessences.com, or call 1-907-687-3268

The prices within this web site super cede all previous price lists.

We accept Visa, Mastercard, Amex and Discover card through Paypal secure shopping cart.

Currency
All prices are in US dollars. Any orders placed with Viola Products Unlimited LLC will converted by Paypal.com and your credit card company when they process the transaction. Please remember that currency rates change frequently.

This site uses the Paypal.com secure shopping cart for online orders.

Office Hours
9am to 5pm Alaska Time which is 1 hour earlier than Pacific time, 4 hours earlier than Eastern Standard Time and 10 hours earlier than London Time.

Delivery Times
* Please note the mail to and from Alaska is frequently, but not always slower, than mail delivered between the lower 48 states. Mail can move between points via dogsled, train, barge, covered wagon, bicycle, Pony express or when we are lucky, jetliner.
Allow 2-3 weeks for delivery.

Unless specifically requested orders are sent in the US by Priority Mail which is the least cost and is insurable to some countries, but not all.

Alternative Delivery Method
If you wish an alternative type of delivery please call or email for specific charges to your location. Please note that because Alaska is literally at the end of the road near the top of the world other services are more expensive.

Availability
All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative of accepting late delivery or a full refund.

Duties & Taxes
Any duties or taxes on purchases of Viola Products Unlimited LLC products are the sole responsibility of the purchaser. If the purchaser refuses to pay the duties or tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).

Returned Merchandise & Refund Policy
If an item arrives damaged or is incorrect return the item within 14 days to arrange for a refund or replacement. Please choose your items carefully as we do not refund or replace products for incorrect orders being processed. Contact us by phone at 1-907-687-3268 or by email at info@orchidessences.com
The goods must be in the condition they were received.

All claims for non delivery or other queries should be made within 21 days from the time we send your order.

Guarantee
If you are not totally satisfied we offer a 100% money back guarantee. The goods must be returned to Viola Products Unlimited within 14 days in the condition they were received.

We reserve the right to refuse to supply any order.

Privacy Policy
We do not share any of your personal information.

Information we collect
In order to provide you with the health care services that you have requested, we need to collect and use your personal health information. If you provide incomplete or inaccurate information to us or withhold personal health information from us, we may not be able to provide you with the services you are seeking. The type of information we collect and handle normally includes:
- Identity and contact details
- Credit card details, billing information
- Information about your health and/or medical history
- Information about treatment provided to you
- Details about your current lifestyle to assist us in diagnosing and treating your condition
- Information about workshops and seminars which you have attended
- Date of birth and marital status details.

Normally, we collect your personal information from you but on occasions we may obtain information about you from others, for example, next-of-kin.
We only collect information which is necessary for the provision of your health care.
Purpose of collection & use of personal information

The purpose for which we collect this information is to assist us:
- in providing you with the appropriate treatment for diagnostic purposes
- in providing you with further information about treatment options
- in providing you with information about workshops and seminars which we conduct which may be of interest to you in managing your emotional care and total well-being
- in seeking your opinion or comments about our products and/or services
- in carrying out billing and/or debt recovery activities
- in carrying out management, administrative quality assurance and complaint handling activities.

Please note that in order to operate the website or deliver a service, we may sometimes share your personal information with our service providers.
However, we will not use your personal information for any purpose which is not related to your dealings with us or for any purpose which you would not reasonably expect us to use the information. You agree that we may use your information for marketing purposes or satisfaction surveys, unless you advise us otherwise.

We will not disclose information about you to anyone else unless the disclosure:
- is required by law; or
- is authorised by law (for example, to protect our interest or where we have a duty to the public to disclose that information); or
- has been consented to by you.

Quality & Correction
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information.

Access
If at any time you want to know what personal information you have submitted to us, you are welcome to contact us at the contact details listed below. However, where:
- the access impacts on the privacy of others;
- the request for access is frivolous or vexatious;
- there are existing or anticipated legal proceedings; or
- such access can be denied under law or by a law enforcement agency
we may not be able to provide you with access to such information.
If we deny your request for access, we will let you know why.
We may also charge a fee to cover our reasonable costs associated with your request.

Storage and security of personal information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you and protect your personal information from loss, misuse or unauthorised alteration. Your personal information is stored in both paper based and electronic formats. Our employees and data processors are obliged and trained to respect the confidentiality of any personal information held by us.

Communicating with you
You agree that we may contact you at your email or other address which you provide to us in order to:
- provide you with information that may be of interest about our products and special offers and other matters which may interest you;
- send you an email newsletter.
We also offer an "opt out" mechanism, so that you may have the opportunity to decide not to receive marketing or promotional information from us at any time in the future. Upon request, we will remove you from any of our lists that may be used for communication purposes. At any time you may contact us to "opt out" of any future direct marketing activities.
Additionally on all direct marketing correspondence, the "opt out" mechanism will be made clear.

Website
We only collect personal information from our website if you send us an email from one of the links in our site or if you order products on line. Use of our website is conditional upon you agreeing to be bound by this Privacy Policy. Personal information collected from our website will only be used for the purpose for which you have provided it. By using our website:
(a) you agree that if you submit your personal information to us, we may create a data base record about you;
(b) you agree that we may contact you with information about products, special offers and updates (unless you have informed us that you do not wish to receive these communications).
Our website does not use cookies.

Links from our website
Our website may provide links to websites outside of our site. These linked sites are not under our control and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of those websites.